A2Z Fire Safety Limited is committed to 100% customer satisfaction and as such offer a full returns guarantee. We will be in touch within 24 hours in relation to any enquiries by email, although normally we contact you far faster.
In the unlikely event that your goods are faulty or you are dissatisfied please contact us within 10 days of delivery and we will arrange for a courier to come and collect the goods from you.
Conditions of Return
Items must be packaged and returned to us as supplied in all original packaging with manuals and instructions.
The goods must be unused and returned in the same condition as supplied.
Note: The cost of retuning goods to us for refund will be deducted from the original purchase price. This may cost more than the original delivery cost due to the weight often associated with fire safety equipment.
Please contact us within 10 days of delivery to arrange for return of goods and replacements where necessary.
We will need the following information:
Your full name, delivery address and email address.
The invoice number for the purchase.
You can either call us 0845 459 9918 or
ALL RETURNS WILL ONLY BE ACCEPTED WHEN COLLECTED BY OUR COURIER.
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 10 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Please note, for any goods returned, the consumer has a duty of care for the products during the cancellation period.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.